Refund Policy

Returns Policy

We ask for you to please notify us via email to returns@babybumkins.co.uk before returning any item(s) to us.

Cancellation Rights

You have the right to cancel your order anytime within 7 days, starting the day after you received your goods.  If your order has been processed and delivery has been arranged, you may still cancel your order however you will be liable for any delivery costs occurred awaiting collection of goods from our premises.  The costs of returning goods that have been despatched are also at your expense.

Returns & Exchanges

If you receive your order and it is not what you are expecting and you wish to return part or the whole of your order - you can return it back to us within 14 days of receiving the goods for a full refund or an exchange. 

Unfortunately, we are unable to provide free returns. Therefore, returning the unwanted item(s) is at your own cost. If you have ordered a large item, we will be happy to arrange a courier collection on your behalf and send you an invoice for the costs occurred if you wish to exchange or we will deduct the costs occurred if you require a refund.  Once the invoice has been paid in full we can arrange the collection for you, you will be provided with full tracking details to allow you to follow the return of the goods back to us.

Please take care to package the item(s) carefully; goods must arrive in a perfect and unused condition for the refund to be issued. If you return goods that have been used we will be unable to provide a refund.

When returning your item(s), it is important that you contact us beforehand (as stated above) and ensure any items sent back are sent by a trackable delivery service.  If you have access to a digital camera we highly recommend taking several photos of your item(s) before you return them to us, along with internal and external packaging before they are released to the courier. This will allow us to provide evidence to the courier should any goods be received damaged due to transit.

We regret that some items are excluded from our returns policy, these include bespoke and personalised products, assembled furniture and items which fall in to our hygiene category, and these include: opened mattresses, nappies, training pants, breast pads and any other item we deem relevant to this category.  Any items sold as a package must be returned as a package.

Refunds

All refunds will be processed within 72 hours of your cancellation notice and receipt of any goods returned back to our premises. Most refunds will show on your account within 5-7 working days, depending on your original source of payment this may take longer.

Failed Collections/items returned back to us

Items sent via Royal Mail standard and recorded service will be attempted to be delivered in you daily post. Packages that are to large to fit through your letter box will be returned to your local depot and Royal Mail should leave you a card to notify you, for you to arrange collection or an alternative delivery date.

Items sent via Courier will be held for 5 days only before being returned back to us.

If you fail to collect your parcel and it is then returned to us, Baby Bumkins will not be liable for the return postage costs. Please contact us on sales@babybumkins.co.uk and we can send a new invoice to cover the return postage costs. Once these have been paid we can re-arrange delivery alternatively a refund can be processed minus the postage costs incurred to send your order.

Royal Mail Guidelines to holding post before returning

• Special Delivery - Held for 7 days
• Recorded Delivery - Held for 14 days
• Standard Delivery - Held for upto 18 days